Hillside Emporium

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Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the website hillsideemporium.com ("Website") operated by The Hillside Emporium ("we," "our," or "us"). By accessing or using this Website, you agree to be bound by these Terms.

1. Terms of Acceptance.

By using this Website, you acknowledge and agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Website.

2. Change to Terms.

We reserve the right to update or modify these Terms at any time without prior notice. Any changes to these Terms will be posted on this page, and the effective date will be updated accordingly.

3. Use of Website.

You agree to use this Website only for lawful purposes and in accordance with these Terms. You must not use this Website to:

Violate any applicable laws or regulations.
Upload or transmit any harmful or illegal content, including viruses, malware, or other harmful code.
Engage in any activity that interferes with or disrupts the Website's functionality.

4. Product Information and Availability.

We make every effort to provide accurate and up-to-date product information, including pricing, descriptions, and availability. However, we do not guarantee the accuracy, completeness, or timeliness of the information. Prices and availability are subject to change without notice.

5. Orders and Payment.

Order Acceptance: By placing an order, you are making an offer to purchase products from us. We reserve the right to accept or reject any order for any reason.
Payment: Payment is due at the time of purchase. We accept credit card payment as well as paypal and secure payment processing is used.
Shipping: Shipping costs and delivery times vary depending on your location and the chosen shipping method. We are not responsible for delays caused by third-party carriers or factors beyond our control.

6. Returns and Refunds.

Our return and refund policy is available below. Please refer to the policy for details on how to return items and obtain refunds.

7. Account Registration.

To make purchases, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update this information as needed. You are responsible for maintaining the confidentiality of your account information, including your password.

8. Privacy Policy.

Your use of this Website is also governed by our Privacy Policy, which can be found below. By using the Website, you consent to the collection and use of your personal data as outlined in the Privacy Policy.

9. Intellectual Property.

All content on this Website, including but not limited to text, graphics, images, logos, and trademarks, are the property of The Hillside Emporium or its licensors. You may not use, reproduce, or distribute any content without our prior written consent.

10. Limitation of Liability.

To the fullest extent permitted by law, The Hillside Emporium will not be liable for any damages arising from your use or inability to use this Website, including but not limited to direct, indirect, incidental, or consequential damages.

11. Indemnification.

You agree to indemnify and hold harmless The Hillside Emporium, its officers, employees, agents, and affiliates from any claims, damages, losses, or expenses arising from your use of the Website or violation of these Terms.

12. Governing Law.

These Terms shall be governed by and construed in accordance with the laws of MS, without regard to its conflict of law principles.

13. Severability.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

Return and Refund Policy

At The Hillside Emporium, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process. Please review the following terms and conditions for returns and refunds.

1. Terms of Return

Return Period: You may return items within 30 days of the purchase date.
Eligibility: Items must be returned within the designated time frame and in their original condition (unused, unworn, and with all original packaging and labels intact).

2. State of Return

To qualify for a return:

Products must be unworn, unused, and in resalable condition.
Clothing: Must be unwashed, unworn, and with tags attached.
Shoes: Must be in new, unworn condition with the original box.
Jewelry & Accessories: Must not be altered or damaged.
Beauty and Personal Care: Must be unopened and unused for hygiene reasons.

3. Reason for Return

We accept returns for the following reasons:

Damaged Items: If your product arrives damaged or defective, please contact us immediately. We will assist with a return or replacement.
Incorrect Product: If you received the wrong item, please contact us so we can resolve the issue promptly.
Change of Mind: If you simply change your mind, returns are accepted within the 30-day window, provided the items meet the condition requirements.

4. Process for Return

To initiate a return, please follow these steps:

Contact Customer Service: Reach out to our customer service team at emily@hillsideemporium.com with your order number, details of the item you wish to return, and the reason for the return.
Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number along with instructions on how to return the item. Please note: Returns without an RA number will not be processed.
Return Shipping: You are responsible for the return shipping cost, unless the return is due to a damaged or incorrect product.
Packaging: Please securely package the item to avoid damage during return shipping. Use the original packaging if possible.

5. Process of Refund

Once we receive your return, we will inspect the item to ensure it meets our return conditions. If your return is accepted:

Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
Processing Time: Refunds will be processed within 7-10 business days after we receive and approve the return. The time it takes for the refund to appear in your account depends on your payment provider.
Partial Refunds: If the product shows signs of use, damage, or does not meet our return conditions, we may issue a partial refund or deny the return.

6. Non-Refundable Items

Some items are non-refundable, including:

Gift cards
Personalized or customized products
Sale or clearance items (unless defective or damaged)
Hygiene-sensitive products (unless unopened)

7. Contact Details

For any questions regarding your return or refund, or if you need further assistance, please contact our customer service team at:

Email: emily@hillsideemporium.com

We are here to help and will respond to your inquiry as quickly as possible.